THE FIELD NOTES

What to include in a tour product description

Work through the experience, itinerary, practical details and checkout. The finished description should help a guest choose without guessing.

An Aboriginal guide sharing rock art with visitors on a Jarramali Rock Art Tour in Queensland

Open with the actual experience

Describe what guests will do and why that experience is distinctive. Name the setting, activity and approach. Replace unsupported superlatives with observable details: a small-group format, a particular route or a locally guided visit, when those facts are accurate.

Make the itinerary easy to picture

Use a realistic sequence and distinguish guaranteed stops from weather-dependent possibilities. Explain travel time and activity time where the difference matters. Do not promise wildlife sightings or access that the operator cannot guarantee.

Resolve practical questions together

State duration, inclusions, exclusions, meeting location and suitability. Describe physical demands concretely instead of calling an experience suitable for everyone. Link the approved cancellation policy and explain how a guest can discuss individual access needs.

Check the path from copy to checkout

Compare the description with the actual ticket options and booking confirmation. Names, ages, add-ons and departure times should agree. Ask a colleague unfamiliar with the product to read it and identify what they would still need to know before paying.

A concrete example

Instead of “the ultimate harbour adventure”, describe the two-hour route, the locally guided stories and the boarding point—only where those facts are true. The specificity does the selling.

Put it to work this week

Rewrite the first paragraph of one tour page using observable details, then check every practical promise against the booking options.