BEFORE YOU GET STARTED

What operators want to know.

Find out how the AI Agents work, what connects to your booking system and what stays with your team.

Getting Started (4)

What is Hubsteer?

Hubsteer connects AI Agents to the booking system and business tools you already use. It helps tour and activity operators handle repeat work and make informed business decisions.

What does the free trial include?

A payment card is required. Try all AI Agents for 30 days, except Voice AI. SMS and WhatsApp are billed by actual usage. Waivers are not charged during the trial.

Which AI Agent should I start with?

Choose Customer Support for guest communication, Sales for commercial analysis and reseller administration, Marketing for content and reviews, or Operations for waivers. The agent matcher can help you choose.

Can I cancel before I am charged for a plan?

Yes. Cancel before your 30-day trial ends to avoid the plan charge to your card. If you continue, your selected paid plan applies. Any SMS and WhatsApp usage already incurred remains billable.

AI Agents & Control (3)

Does AI make changes without us knowing?

Each AI Agent acts only within the workflows and permissions you enable. Set the channels, working hours and human handover points. SmartGM provides insights and recommendations; your team decides what to do.

How does Hubsteer help drive more sales?

Customer Support answers questions, follows up interested guests and creates bookings. Sales helps you understand product sales, profitability and reseller performance. Marketing helps improve blogs, tour descriptions and OTA listings, tracks competitor pricing and manages reviews. SmartGM helps you identify where to focus for a more efficient and profitable business. Your results depend on demand, your offer and how you use the tools.

How does SmartGM work with the specialist agents?

SmartGM uses connected business data to help you understand performance, improve efficiency and identify opportunities for profitable growth. Customer Support, Sales, Marketing and Operations carry out their configured specialist workflows. SmartGM does not independently change bookings, prices or guest messages.

Bookings & Voice AI (3)

Does Hubsteer replace our booking system?

No. Hubsteer connects to your booking platform and imports your tour information. Check the integration directory for the records and booking updates available with your system.

Can Customer Support create and change bookings?

Customer Support creates bookings on all supported booking systems. It can also change bookings, except on Rezdy, where changes go to your team. Set the permitted actions during setup.

Can Voice AI take a booking and payment?

Voice AI can create the booking and send a payment link by SMS or email. The guest completes payment through that link. Voice AI is a paid add-on and is not included in the trial.

Plans & Pricing (5)

How much does Operations cost?

Operations costs A$29/month plus A$0.20 per signed waiver, excluding GST. There is no additional specialist subscription fee. For example, 500 signed waivers cost A$129/month. No waiver subscription or signing charges apply during the 30-day trial.

Can we start with one AI Agent?

Yes. Start with one specialist or SmartGM on its own, then add support for other areas when you need it.

Who is standard pricing for?

Standard prices apply to companies serving up to and including 15,000 passengers per year. Companies serving more than 15,000 passengers per year receive customised pricing; contact us for a quote.

When is SmartGM included?

SmartGM is included when you subscribe to Customer Support, Marketing and Sales together. Operations is priced separately and does not count towards this bundle. SmartGM is also available on its own for A$99/month excluding GST.

What do paid plans cost after the trial?

Choose Customer Support, Marketing or Sales: one is A$349/month, two are A$649/month and all three are A$949/month. Operations is a separate A$29/month subscription plus A$0.20 per signed waiver. SmartGM is included with Customer Support, Marketing and Sales together, or A$99/month on its own. Prices exclude GST.