Request reviews after the tour
Make review requests part of post-tour communication, with a clear link and timing that fits the guest experience.
Reviews ManagementGreat experiences deserve
to be heard.
Request reviews after tours, bring feedback into one place and automate replies. Marketing turns guest comments into insight for your marketing, guides and operations.
Free setup & support · Card required · Cancel before the trial ends
Built around your business.Made for tour teams.
MarketingReviews Management
Illustrative example“The guide brought the stories to life. Such a memorable afternoon.”
Reply prepared · Ready to review
- Post-tour review requests
- Connected reviews and automated replies
- Guide-wise feedback and reporting
THE FEATURES THAT DO THE WORK
Make every review useful.
Build a consistent review routine, then use what guests tell you to improve the next experience.
Read reviews in one place
Bring reviews from connected platforms together so your team can follow feedback without checking each profile separately.
Automate review replies
Use AI replies that respond to the guest’s comments. Set reply rules and keep sensitive or disputed issues with your team.
SEE THE WORKFLOW
From a finished tour to feedback you can use.
Choose a step to see how the work moves forward. This is an illustrative example.
Marketing · Reviews Management01 / 03
Review request sent
An invitation to share honest feedback.
Send a configured review request after the experience, with a clear review link and timing that suits your guests.
Reply actions depend on the connected review platform.THE DETAILS THAT MATTER
A stronger reputation starts with a repeatable routine.
Simple. Connected. Sorted.Choose timing that fits the guest experience
Set the request timing and review destination during setup. Invite honest feedback and check that the link opens the intended review page.
Give sensitive feedback to staff
Reply options depend on the connected platform and permissions. Route comments that need investigation to a person who can check what happened before responding.
Compare guides fairly
Read the original comments alongside review volume, departures and reliable attribution. A rating alone is not enough to judge an individual guide’s work.
Check your connected profiles
Connect the review profiles your business uses and confirm account access during setup.
Review Platform ConnectionsPUT IT TO WORK IN YOUR BUSINESS
Try it with your tours, your tools and your team.
Available through Marketing. Use the trial to check how it fits the way your team works.
- Free setup and support
- Unlimited users · One booking-system account included
- Free 30-day trial of available agent features
Card required. Cancel before the trial ends to avoid the plan charge. SMS and WhatsApp usage is billed during the trial; Voice AI is excluded.
MarketingReviews Management
A clear path to your first workflow.
- 1Connect your booking system and accounts.
- 2Choose the workflow and set your rules.
- 3Test the result and bring your team in.
Additional booking-system accounts cost A$49/month each, excluding GST. SMS, WhatsApp and Voice AI have separate usage or add-on charges.
See Plans & Usage ChargesStandard pricing applies up to 15,000 passengers a year. Larger operators receive customised pricing.A FEW USEFUL ANSWERS
Before you
get started.
Availability, setup and the details behind the features.
Talk to the Hubsteer TeamYes. Marketing consolidates reviews from connected sources in one place. Available reply actions depend on each platform and the permissions on the connected account.
Yes. Review widgets let you show feedback near your tour and booking information. The display options depend on your connected sources.
No. Marketing helps you request honest feedback consistently, respond and understand the experience guests describe. The guest chooses what to write and how to rate the tour.