Answer tour questions
Help guests understand inclusions, meeting points, policies and participation requirements using tour information imported from your booking system.
AI ChatbotAI chatbot for tours
and activities.
Answer guest questions, follow up leads and create bookings through your connected booking system. Customer Support brings email, WhatsApp, Messenger, Instagram and web chat into your guest communication workflow.
Free setup & support · Card required · Cancel before the trial ends
Built around your business.Made for tour teams.
Customer SupportAI Chatbot
Illustrative exampleWhat’s included in the harbour cruise?
The cruise includes a guided commentary and refreshments. Would you like help booking?
From a question to a booking.
- Tour information pulled from your booking system
- Booking actions and guest follow-up
- Your team handles the exceptions
THE FEATURES THAT DO THE WORK
More than answers. A useful next step.
From the first enquiry to the last pre-tour reminder, give each guest a clear way forward.
Capture leads and follow up
Collect contact details and tour interest, then follow up unfinished enquiries so interested guests have a clear next step.
Create bookings in the conversation
Customer Support can create bookings across supported booking systems, helping guests move from choosing an experience to booking it.
ONE OPERATOR’S EXPERIENCE
Conversations that
helped drive bookings.
Over three months, a tour operator using Hubsteer, then known as Dazhboards, reported:
Read the Case Study- Conversations
- 319
- Leads captured
- 197
- Conversions
- 47
- Assisted sales
- $23,000
SEE THE WORKFLOW
A question. A booking. One connected conversation.
Choose a step to see how the work moves forward. This is an illustrative example.
Customer Support · AI Chatbot01 / 03
Question answered
“What’s included in the harbour cruise?”
Customer Support draws on imported tour information to answer what the guest needs to know before choosing an experience.
Rezdy booking changes are handed to your team.THE DETAILS THAT MATTER
Built around the work behind a booking.
Simple. Connected. Sorted.Choose the chatbot scope you need
Customer Support’s chatbot is part of its wider guest communication centre. The A$69/month Basic Chatbot is a separate pricing option; speak with the team to confirm its scope. The full Customer Support is A$349/month as a single specialist, excluding GST.
Compare Basic Chatbot and Agent PricingSet the rules for booking changes
Rezdy is the exception for booking changes: Customer Support can create Rezdy bookings, but requests to change an existing booking are handed to your team. Confirm the workflows you want to enable during setup.
Keep replies connected to your team
When a guest replies to a confirmation or reminder, your team can continue the conversation. Decide which requests need a person and who receives those handovers.
Check your source information
Tour information is imported from your booking system. Keep that source current, then test a typical enquiry, a booking and a request outside your rules before switching on.
Allow for messaging usage
SMS costs A$0.15 per 165-character unit. WhatsApp costs A$0.03 per conversation or template sent, excluding GST. These usage charges also apply during the trial.
See Agent PlansExplore Booking ConnectionsPUT IT TO WORK IN YOUR BUSINESS
Try it with your tours, your tools and your team.
Available through Customer Support. Use the trial to check how it fits the way your team works.
- Free setup and support
- Unlimited users · One booking-system account included
- Free 30-day trial of available agent features
Card required. Cancel before the trial ends to avoid the plan charge. SMS and WhatsApp usage is billed during the trial; Voice AI is excluded.
Customer SupportAI Chatbot
A clear path to your first workflow.
- 1Connect your booking system and accounts.
- 2Choose the workflow and set your rules.
- 3Test the result and bring your team in.
Additional booking-system accounts cost A$49/month each, excluding GST. SMS, WhatsApp and Voice AI have separate usage or add-on charges.
See Plans & Usage ChargesStandard pricing applies up to 15,000 passengers a year. Larger operators receive customised pricing.A FEW USEFUL ANSWERS
Before you
get started.
Availability, setup and the details behind the features.
Talk to the Hubsteer TeamNo. Customer Support combines Live Chat with connected WhatsApp, Facebook Messenger, Instagram, email and SMS workflows. It can answer enquiries, capture leads, follow up, create bookings and send confirmations and reminders.
No. Add your booking-system API details and Hubsteer imports your tour information. Keep the source information current and review it during setup.
Set staff handover for exceptions, missing information and requests outside the approved rules. Your team can use the conversation history to continue helping the guest.
Voice AI is available separately for A$49/month including 100 minutes, then A$0.45 per extra minute, excluding GST. It can create bookings and send an SMS or email payment link. Voice AI is not included in the free trial.