Use reusable message templates
Create content once and insert relevant guest, product and booking details.
CUSTOMER SUPPORT · EMAIL AND SMS GUEST MESSAGING
Useful emails. Timely texts. Fewer repeat questions.
Send detailed tour information by email and short reminders by SMS. Keep each message focused on what the guest needs to do next.
What you can do
Match the channel to the message
Use email for detail and SMS for concise information guests need quickly.
Review delivery history
Check message activity and investigate failed delivery before relying on a reminder.
SEE THE WORKFLOW
See the task
from start to finish.
A meeting-point email is buried. A reminder is forgotten. Staff spend the morning checking who has been told what.
HUBSTEER IN ACTIONInteractive example
Email and SMS guest messaging
An example from a tour business.
Illustrative example · You choose which actions to enable.
Before you enable the workflow
SMS is A$0.15 per unit of up to 165 characters, excluding GST. Longer messages use more units: a 166–330 character message costs A$0.30. Check names, dates and links before enabling a template.
COMMON QUESTIONS
A little clarity.
Before you get started.
Answers to the questions that help you choose your next step.
No. Delivery and reading are different. Use the delivery information available in your setup and provide another contact route for time-sensitive updates.