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MEET YOUR AI AGENTS

Meet the AI team for the work around your tours.

Explore how each AI Agent helps your team, from guest enquiries to business planning. Keep your booking system and choose the support your business needs.

Free 30-day TrialExplore the Agents
An Aboriginal guide sharing rock art with visitors on a Jarramali Rock Art Tour in Queensland
Cultural tours · Sector photography
SmartGM

See what needs attention.
Know where to focus.

Connect the picture across your business. SmartGM helps you find opportunities to run more efficiently and profitably.

START WITH A BUSINESS QUESTION

Insights across your connected systems.
Recommendations for your team to act on.

Explore SmartGM
SmartGM’s perspectiveIllustrative example

Start with the channels that changed.

In this example, reseller bookings are down 20% and marketing spend is 10% lower than the same period last year. These are areas to investigate, rather than proof of a single cause.

A useful next step

Check the reseller listing and availability, then review marketing spend alongside campaign performance.

SmartGM recommends. Your team decides.

Customer Support

From the first hello
to a post tour review request.

One communication centre for your guests. Fewer conversations to chase, fewer details to repeat.

01 / GUEST COMMUNICATION

Turn guest interest into your next booking.

Answer guest questions, capture booking enquiries as leads and notify your team when an enquiry comes in. Automatic replies and timely follow-ups keep interested guests engaged and help them take the next step towards booking.

EmailWhatsAppSMSMessengerInstagramAgentic Chatbot

Booking actions depend on your connection. Rezdy booking changes go to your team.

Explore Customer Support
Guest conversationIllustrative example
Guest

Is the morning cruise suitable for children?

Customer Support

Yes, children are welcome. What date are you considering, and how many adults and children would be joining?

Later · Automated follow-up

Still planning your family cruise? I can help with any questions and your next step to book.

Enquiry captured as a lead · Team notified · Follow-up sent
Sales

Stay on top of sales. Plan for profit.

Bring sales performance, reseller administration and planning together, so your team can make informed commercial decisions.

01 / SALES WORKFLOW

See what sells. Understand what it earns.

Bring sales, product analysis and profitability together. Review performance by tour and reseller so your team can see where to focus, beyond the total booking value.

Explore Sales
Sales reviewIllustrative example
  1. 1
    Product performance

    Compare sales across your tours

  2. 2
    Profitability

    Review revenue alongside costs

  3. 3
    Reseller insights

    See which partners contribute to your business

Make commercial decisions with the numbers together.
Marketing

Give guests more reasons
to choose your tours.

Bring your content, competitor insights and reviews into one marketing routine.

01 / YOUR MARKETING ROUTINE

Make your tours easier to find and choose.

Get blog recommendations and create articles. Improve product descriptions, SEO and online travel agency (OTA) listings with clearer, more useful content.

Explore Marketing
Content workspaceIllustrative example
  1. 1
    Blog recommendation

    What to bring on a scenic cruise

  2. 2
    Tour description

    Make inclusions and meeting points clear

  3. 3
    OTA listing

    Highlight what makes the experience different

Spend less time staring at a blank page.
Operations

Less paperwork. A smoother welcome.

Prepare digital waivers and track signatures today. Bus routes and resource allocation are coming soon.

01 / OPERATIONS WORKFLOW

Get the paperwork started before arrival.

Send digital waivers before the tour so guests can read and sign ahead of time. Help your team spend check-in welcoming guests, with fewer forms to chase.

Explore Operations
Waiver workflowIllustrative example
  1. 1
    Before the tour

    Send the guest their digital waiver

  2. 2
    Guest signs

    The guest completes and signs the form

  3. 3
    Team reviews

    Check the signature status before arrival

Less paperwork to handle at check-in.

SIMPLE. CONNECTED. SORTED.

See the work
behind a booking.

Watch a short example for each role. Use the controls to pause, replay or view the full workflow.

YOUR CONNECTED AI TEAMIllustrative workflows · Sample data

SmartGM

Ask the question behind the numbers.

SmartGM connects the business picture, highlights possible causes and recommends where to investigate. Your team decides what to do.

  1. 1Ask SmartGM
  2. 2Compare performance
  3. 3Review the findings
  4. 4Choose your next action
Ask SmartGMBusiness overview
You

Why are my sales down?

Example screens, not a live product session. Actions depend on your connections and settings. SmartGM recommends; your team decides.

SIMPLE. CONNECTED. SORTED.

Less repeat admin.
More time for your tours.

Give the repeat work to your AI team. Start your free 30-day trial with free setup and support.

Free 30-day Trial
SmartGMBusiness insights
Customer SupportSalesMarketingOperations

YOUR AI TEAM

Find the right AI team for your business.

Tell us which tasks take your time. The agent matcher suggests a combination to explore, with an estimated plan.

About 30 seconds · Choose the tasks you need help with