Answer routine calls
Use approved tour details to answer questions about the experience, meeting point and what to bring.
CUSTOMER SUPPORT · VOICE AI
Voice AI for tour businesses. Answer calls and take bookings.
Customer Support’s Voice AI answers tour questions, creates bookings and sends payment links by SMS or email. Help callers take the next step while your team looks after guests.
Voice AI is a paid add-on and is excluded from the free 30-day trial.
What you can do
Create the booking
Take the booking during the call and send a payment link by SMS or email. The guest completes payment through the link.
Hand over exceptions
Route requests that need a person to your team using the agreed handover rules.
SEE THE WORKFLOW
See the task
from start to finish.
Your team is checking in guests when another call arrives. The caller needs a simple answer before booking, but nobody can step away.
HUBSTEER IN ACTIONInteractive example
Voice AI for Tour Businesses
An example from a tour business.
Illustrative example · You choose which actions to enable.
Check payment status separately
Creating a booking and receiving payment are different steps. Your team should check the booking and payment status through the connected workflow. Sending a link is not confirmation that payment has been received.
Set the handover before you switch it on
Decide how the assistant should handle unclear requests, complaints and urgent on-the-day calls. Check which staff member or team receives each exception. Confirm phone-number setup, transfer behaviour and any recording arrangements during onboarding.
Test common questions, missing information and a caller who changes their mind. Use your own tour names and pickup points so the team can check the answers against the information guests actually need.
Connect calls with your wider guest communication
Voice AI is a paid add-on to your AI Agent plan. Customer Support also handles guest communication across email, WhatsApp, SMS, Instagram, Messenger and web chat. Use the appropriate channel for the task and give guests a clear route to your team.
How much does Voice AI cost?
Voice AI costs A$49/month including 100 minutes, then A$0.45 per extra minute, excluding GST and in addition to your agent plan. SMS usage charges apply when sending a payment link by text.
For 150 minutes, the Voice AI add-on costs A$71.50: A$49 plus 50 × A$0.45. This example excludes the agent subscription, GST and any SMS messages. Voice AI is excluded from the free 30-day trial.
COMMON QUESTIONS
A little clarity.
Before you get started.
Answers to the questions that help you choose your next step.
No. Voice AI is a paid add-on and is excluded from the free 30-day trial.
Configure staff handover for requests outside the approved information or supported actions. Confirm and test the transfer or follow-up route during setup.