See conversations together
Bring supported email, messaging and chat channels into one place.
CUSTOMER SUPPORT · UNIFIED INBOX
One guest conversation. A team that can pick it up.
Bring email, WhatsApp, Instagram, Messenger and web chat into one inbox. See the conversation and booking context before you reply.
What you can do
Give each enquiry an owner
Assign conversations so the team knows who is responsible for the next reply.
Keep the guest context
Review conversation history and relevant guest information before replying.
SEE THE WORKFLOW
See the task
from start to finish.
A guest emails, follows up on WhatsApp and messages your social page. Three staff members can end up answering parts of the same question.
HUBSTEER IN ACTIONInteractive example
Unified inbox
An example from a tour business.
Illustrative example · You choose which actions to enable.
Agree a handover rule before you connect
Decide who takes ownership when a request moves between shifts, and when an enquiry counts as resolved. Test that handover with a recent guest conversation.
COMMON QUESTIONS
A little clarity.
Before you get started.
Answers to the questions that help you choose your next step.
Confirm account access and the reply options available for that channel. Test an ordinary enquiry and a request that needs a staff handover.