Bring enquiries into the inbox
Connect supported social channels so messages are visible to the people who answer them.
CUSTOMER SUPPORT · SOCIAL MESSAGING INBOX
Turn a social message into a booking conversation.
Bring Instagram and Messenger enquiries into the shared inbox so a question about your latest post has someone to answer it.
What you can do
Respond with tour context
Explain practical details and provide a clear booking next step.
Follow through as a team
Assign ownership and keep the conversation available across handovers.
SEE THE WORKFLOW
See the task
from start to finish.
A question on social media can be the first sign of booking intent. It is easy to lose when the person managing posts is also managing departures.
HUBSTEER IN ACTIONInteractive example
Social messaging inbox
An example from a tour business.
Illustrative example · You choose which actions to enable.
Before you enable the workflow
Capture useful contact details and tour interest for follow-up. Check the account permissions and message types available for each connected channel.
COMMON QUESTIONS
A little clarity.
Before you get started.
Answers to the questions that help you choose your next step.
Channel coverage depends on the connected service and available permissions. Confirm the networks and operations you need during setup.