Meet guests on WhatsApp
Handle supported guest conversations in the same workflow as your other channels.
CUSTOMER SUPPORT · WHATSAPP GUEST MESSAGING
Keep WhatsApp enquiries connected to your team.
Answer guest questions and send relevant tour updates through your business WhatsApp channel, with conversation history available in Hubsteer.
What you can do
Send booking-related messages
Use approved templates and booking context for relevant reminders and updates.
Keep the team informed
Retain conversation history so another team member can pick up the enquiry.
SEE THE WORKFLOW
See the task
from start to finish.
Guests send quick questions on WhatsApp. Without shared ownership, those questions become another stream of messages for someone to remember.
HUBSTEER IN ACTIONInteractive example
WhatsApp guest messaging
An example from a tour business.
Illustrative example · You choose which actions to enable.
Before you enable the workflow
Choose when to send service updates and who handles replies. WhatsApp costs A$0.03 per conversation or template sent, excluding GST; account and template requirements also apply.
COMMON QUESTIONS
A little clarity.
Before you get started.
Answers to the questions that help you choose your next step.
Bring the business account, number, countries served and examples of the messages you want to send. The team can then assess connection requirements and supported workflows.