Start with the guest’s intended next step
Was the guest asking for information, requesting a change or waiting for staff? Identify the channel and what should have happened so the team can trace the right workflow.
Get help with a specific issue
Bring the channel and a non-sensitive description of the issue. Explain the expected next step and what actually happened. Do not include passwords or full guest records.
Get account-specific help
Setup and support are included. Contact our team for the instructions that match your account and connected systems. Do not send passwords or private guest documents in an initial enquiry.