Name the point where the journey stopped
Did the participant fail to receive the form, complete it or appear in the expected record? The stage matters. Describe it without sending identity documents or sensitive declarations in the initial enquiry.
Get help with a specific issue
Tell the team which stage is affected: request, signing, synchronisation, retrieval or check-in. Do not send identity documents or medical information in a general support enquiry.
Get account-specific help
Setup and support are included. Contact our team for the instructions that match your account and connected systems. Do not send passwords or private guest documents in an initial enquiry.