Choose the event and timing
Set messages around booking status and the time before or after a tour.
CUSTOMER SUPPORT · GUEST MESSAGE AUTOMATION
Follow up without checking every booking by hand.
Set guest messages around booking events, missing information and departure timing. Give each reminder a clear reason to send and a point to stop.
What you can do
Use conditions to target follow-up
Select relevant products, recipients and completion conditions for the workflow.
Review what was delivered
Use delivery history to investigate messages that need attention.
SEE THE WORKFLOW
See the task
from start to finish.
Manually checking dates, missing fields and completed tasks creates invisible daily work. Fixed message sequences can also chase guests who have already acted.
HUBSTEER IN ACTIONInteractive example
Guest message automation
An example from a tour business.
Illustrative example · You choose which actions to enable.
Before you enable the workflow
Test completion checks and changed-booking behaviour before enabling reminders. Staff should see unresolved requests instead of leaving guests in a repeating sequence.
COMMON QUESTIONS
A little clarity.
Before you get started.
Answers to the questions that help you choose your next step.
Set an appropriate interval, stop after completion and send unresolved cases to a person after a defined point. Coordinate service, review and marketing messages so they do not compete.