See support activity
Review conversation and response information for the selected period.
CUSTOMER SUPPORT · SUPPORT PERFORMANCE REPORTING
Find out what keeps your inbox busy.
Review conversation activity and recurring questions to see where clearer information or a better handover could reduce work.
What you can do
Find recurring questions
Identify subjects that need clearer tour information or a better response.
Improve the next shift
Use the findings to review workload, handovers and the information your team shares.
SEE THE WORKFLOW
See the task
from start to finish.
A busy inbox tells you there is work. It does not tell you which enquiries wait longest or why the same questions keep returning.
HUBSTEER IN ACTIONInteractive example
Support performance reporting
An example from a tour business.
Illustrative example · You choose which actions to enable.
Before you enable the workflow
Compare similar periods and read sample conversations alongside the numbers. A fast reply only helps if the guest gets an accurate answer or a useful next step.
COMMON QUESTIONS
A little clarity.
Before you get started.
Answers to the questions that help you choose your next step.
No. A useful answer and a correctly completed request matter more than simply closing a conversation quickly. Combine workload measures with a review of service quality.