What the connection supports
Use the connected Microsoft 365 email workflow to read messages, prepare drafts or send enabled replies. Calendar access is listed for the connection; agree the calendar task separately.
An example for your tour business
Example: A guest writes to your business inbox. Customer Support uses approved information to prepare the configured reply, with staff review for the categories you choose.
Before you switch it on
A draft-only setup lets staff review before sending. Confirm the mailbox and permissions with the person who manages your Microsoft 365 account.