Identify feedback needing attention
Bring important reviews into the team’s follow-up workflow.
MARKETING · REVIEW ALERTS AND ROUTING
Bring important guest feedback to the right person.
Use review alerts to identify feedback that needs attention while your team is busy running tours.
What you can do
Keep the original context
Review the source comment before deciding how to respond.
Act on the issue
Give the appropriate person responsibility for the reply or operational change.
SEE THE WORKFLOW
See the task
from start to finish.
A serious complaint can sit unnoticed while the team handles routine work. A dashboard only helps when someone has time to open it.
HUBSTEER IN ACTIONInteractive example
Review alerts and routing
An example from a tour business.
Illustrative example · You choose which actions to enable.
Before you enable the workflow
Check the alert options available for your connected sources.
An alert points staff to feedback; it does not replace reading it. Check the guest’s account and relevant booking details before replying.
COMMON QUESTIONS
A little clarity.
Before you get started.
Answers to the questions that help you choose your next step.
No. An alert should lead to the original feedback and a responsible next step. Staff still need the context before responding.