Prepare a relevant reply
Use the review and your brand voice to shape the response.
MARKETING · AI REVIEW REPLIES
Reply to the review the guest actually wrote.
Use Marketing to prepare review replies in your brand voice. Set the review and automation rules that fit your team.
What you can do
Define approval rules
Choose the appropriate review and sending process for your setup.
Escalate sensitive feedback
Keep complaints and exceptional situations with the people who can resolve them.
SEE THE WORKFLOW
See the task
from start to finish.
Unanswered feedback makes a busy business look absent. Rushed replies can sound identical—or mishandle a complaint.
HUBSTEER IN ACTIONInteractive example
AI review replies
An example from a tour business.
Illustrative example · You choose which actions to enable.
Before you enable the workflow
Complaints about safety, payments or disputed events need a person to investigate. Check which connected sources support drafts and enabled automatic replies.
COMMON QUESTIONS
A little clarity.
Before you get started.
Answers to the questions that help you choose your next step.
Set the supported draft or automatic-reply workflow for each connected source. Keep staff review for sensitive feedback and check the options during setup.