Review changes over time
Compare relevant measures using consistent dates and source coverage.
MARKETING · REVIEW REPORTING
Turn review trends into a team discussion.
See review volume, ratings and recurring themes together. Bring specific guest feedback to marketing and operations.
What you can do
Keep the detail available
Investigate the records behind a summary rather than guessing from a total.
Choose a next action
Use the report to identify an improvement for the responsible team.
SEE THE WORKFLOW
See the task
from start to finish.
Counting new reviews is easy. Explaining what they tell you about the experience—and who should act—is harder.
HUBSTEER IN ACTIONInteractive example
Review reporting
An example from a tour business.
Illustrative example · You choose which actions to enable.
Before you enable the workflow
A pattern of pickup complaints gives operations a concrete issue to investigate. Track the change and read later feedback to see whether the experience improved.
COMMON QUESTIONS
A little clarity.
Before you get started.
Answers to the questions that help you choose your next step.
No. Review volume, rating distribution, recency, recurring themes and response quality add important context. Read the underlying feedback alongside the totals.