Request feedback after the experience
Choose a suitable post-tour moment to invite an honest review.
MARKETING · AUTOMATED REVIEW REQUESTS
Ask for feedback after the tour, without relying on memory.
Make review requests part of your post-tour communication. Give guests a simple way to share their experience.
What you can do
Use booking context
Send the relevant request to the appropriate guest using your workflow rules.
Track request activity
Review the communication history and improve timing or wording where needed.
SEE THE WORKFLOW
See the task
from start to finish.
Your team delivers a great tour, then moves straight to the next departure. Asking for honest feedback is easy to forget at exactly the moment it matters.
HUBSTEER IN ACTIONInteractive example
Automated review requests
An example from a tour business.
Illustrative example · You choose which actions to enable.
Before you enable the workflow
Check the recipient and timing so the right guest receives the message.
Invite honest feedback from guests rather than selecting only happy customers. Use the replies to understand what worked and what needs attention.
COMMON QUESTIONS
A little clarity.
Before you get started.
Answers to the questions that help you choose your next step.
Guide attribution can be part of the review workflow. Confirm whether your setup uses booking associations, review mentions or another method, and how uncertain matches are reviewed.