Review pickup information
Keep relevant locations and instructions close to the booking and departure work.
SALES · PICKUP MANAGEMENT
Get pickup details before the departure rush.
Identify missing pickup information and use guest follow-up to help your team prepare tomorrow’s plan.
What you can do
Follow up the gaps
Ask guests for the missing detail through the appropriate communication workflow.
Resolve exceptions
Focus staff attention on unclear or conflicting instructions before departure.
Ask while there is still time to respond
Sales helps follow up required guest details through your configured workflow. Start with a common missing field such as the hotel or meeting point.
Leave unusual locations with your team
Staff check conflicting instructions and requests outside the normal route. The guest-facing message and the departure plan should describe the same pickup.
COMMON QUESTIONS
A little clarity.
Before you get started.
Answers to the questions that help you choose your next step.
No. Follow-up can collect missing details, while ambiguous locations and operational decisions still need the team’s judgement.