Capture the enquiry
Keep contact information and the guest’s requirements available to the team.
SALES · LEAD QUALIFICATION AND FOLLOW-UP
Keep the next step visible for every enquiry.
Use Customer Support for guest enquiries, lead capture and follow-up. Give staff the context they need to continue a booking conversation.
What you can do
Track the next action
Use lead and pipeline information to see which opportunities need attention.
Continue with context
Follow up using what the guest has already told you.
SEE THE WORKFLOW
See the task
from start to finish.
A valuable enquiry often needs several answers and more than one person. Without a clear next action, interest fades between replies.
HUBSTEER IN ACTIONInteractive example
Lead qualification and follow-up
An example from a tour business.
Illustrative example · You choose which actions to enable.
Before you enable the workflow
Follow up with a relevant booking link or a staff reply for a complex enquiry. Sales handles the missing information on bookings that are already confirmed.
COMMON QUESTIONS
A little clarity.
Before you get started.
Answers to the questions that help you choose your next step.
No. A private group enquiry, a simple availability question and a reseller request have different needs. Plan the response around the enquiry type.