Keep guest information together
Review relevant contact and booking details in one profile.
HUBSTEER · GUEST AND CUSTOMER PROFILES
Know the guest before you send the next reply.
Bring guest details, booking context and conversation history into the work your team is handling.
What you can do
Add conversation context
Understand earlier enquiries before starting the next reply.
Support appropriate follow-up
Use the available guest information and permissions for the next task.
SEE THE WORKFLOW
See the task
from start to finish.
The guest has already shared useful information, but a new message can still send your team searching across tools.
HUBSTEER IN ACTIONInteractive example
Guest and customer profiles
An example from a tour business.
Illustrative example · You choose which actions to enable.
Before you enable the workflow
A shared email address can represent a whole group, so check who the request concerns.
Start your free 30-day trial and connect your booking system. Choose a recent example, check the result and decide what your team wants to enable.
COMMON QUESTIONS
A little clarity.
Before you get started.
Answers to the questions that help you choose your next step.
Not always. Group bookings and shared contact details can represent several people. Confirm the matching and correction process.