THE FIELD NOTES

Practical ideas for your next booking, campaign or departure.

Read guides on guest support, marketing, booking administration and operations, written around the work tour teams do every day.

Showing 13–18 of 18 articles

Follow a reseller booking from its agreement through payment and adjustments. Use the same date basis when comparing orders, statements and invoices.

Separate confirmed bookings from future-demand assumptions. Build a few scenarios and compare them with actual results as the season unfolds.

Prepare the approved form, test the guest journey and show staff how to resolve incomplete records. Pilot with a small set of departures.

Test signing, record retrieval and reconnection separately on the device you will use. Confirm the actual offline limits before relying on it.

Map who needs to sign, when reminders send and what stops them. Include an on-site route for forms still incomplete at arrival.

Check expected participants, outstanding forms and last-minute changes for one departure. Give each unresolved task a staff owner.